Caro Detail Group Inc.

Effective Date: 12/27/2025

 

At Caro Detail, we reserve time specifically for each client and vehicle. To ensure fair scheduling and consistent service, the following policy applies to all appointments.

 

Appointment Deposits

• A 25% deposit of up to $35 is required to secure all appointments.

• If a card is on file, Caro Detail is authorized to charge the card a deposit for upcoming service appointments. A text will be sent before the card is charged to notify the customer.

• The deposit is applied toward the final invoice at the time of service.

• Appointments are not confirmed until the deposit is received.

 

Cancellations & Rescheduling

• Appointments may be rescheduled or canceled free of charge with at least 24 hours’ notice.

• Cancellations or reschedules made within 24 hours of the appointment time will result in:

  • Forfeiture of the deposit, or

  • The deposit being converted into a reschedule credit (one-time courtesy, at our discretion)

  • If a cancellation or no-show occurs after a technician has been dispatched or arrives on site, Caro Detail Group Inc. reserves the right to retain the deposit and charge an additional dispatch or inconvenience fee of up to $35 to the card on file.

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No-Show Policy

• Failure to be present at the scheduled appointment time without notice is considered a no-show.

• No-shows will forfeit the deposit.

• Rebooking after a no-show may require a larger deposit or prepayment.

 

Appointment Confirmation

• Clients will receive an automated confirmation request 24 hours before the appointment.

 

Late Arrivals

• If the vehicle or client is not available at the scheduled time, the appointment may need to be:

  • Shortened,

  • Rescheduled, or

  • Canceled,
    depending on the day’s schedule.

• Deposits may be forfeited for excessive delays.

 

Weather & Service Conditions

• Mobile services are weather-dependent.

• In the event of unsafe weather conditions, Caro Detail will reschedule at no penalty.

• Light rain or overcast conditions do not automatically qualify for cancellation.

 

Why This Policy Exists

 

Our team reserves equipment, staff, and travel time specifically for your appointment. Last-minute cancellations and no-shows prevent us from serving other clients and operating efficiently. This policy allows us to provide reliable, high-quality service to every customer.

 

Agreement

By booking an appointment with Caro Detail, you acknowledge and agree to this Booking, Cancellation & Deposit Policy.