Caro Detail Group Inc.

Effective Date: 12/27/2025

 

1. Introduction

Caro Detail Group Inc. (“Caro Detail,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, book services, or make payments.

 

By using our website or services, you consent to the practices described in this policy.

 

2. Information We Collect

We may collect the following types of personal information:

 

Personal Information You Provide

• Name

• Phone number

• Email address

• Service address

• Vehicle information (make, model, condition details)

• Appointment details and service selections

• Payment-related information (processed securely by third parties)

 

Automatically Collected Information

• IP address

• Browser type and device information

• Pages visited and interaction data

• Date and time of access

 

3. Payment Information

All payments are processed securely through UrPay powered by Fullsteam and, where applicable, Klarna.

• Caro Detail Group Inc. does not store or have direct access to full payment card details.

• Payment information is handled exclusively by our payment processors in compliance with PCI-DSS standards.

 

4. How We Use Your Information

We use your information to:

• Schedule and deliver services

• Process payments and deposits

• Communicate regarding appointments and service updates

• Provide customer support

• Improve website functionality and user experience

• Comply with legal and regulatory requirements

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4A. SMS & Messaging Communications

By providing your phone number to Caro Detail Group Inc., you consent to receive conversational SMS text messages related to:

• Service inquiries

• Appointment coordination

• Scheduling updates

• Customer support communications

Message frequency varies based on your interaction with our business.

Message and data rates may apply depending on your mobile carrier and plan.

You may opt out of SMS communications at any time by replying STOP to any message.
For assistance, reply HELP or contact us directly using the information below.

We do not send unsolicited marketing messages without separate consent.

Phone numbers collected for SMS communication are not sold, rented, or shared for third-party marketing purposes.

 

5. Sharing of Information

We do not sell or rent your personal information.

We may share information only with:

• Payment processors (UrPay / Fullsteam / Klarna)

• Scheduling, CRM, and operational platforms required to deliver services

• Legal authorities when required by law

 

All third-party providers are contractually required to safeguard your data.

 

6. Data Storage and Security

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse.

 

While no system can be guaranteed 100% secure, we take commercially reasonable steps to protect your data.

 

7. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to:

• Improve site functionality

• Analyze traffic and performance

• Enhance user experience

 

You may disable cookies in your browser settings, though this may limit certain features.

 

8. Your Rights

You may request to:

• Access or update your personal information

• Request deletion of your data, subject to legal and operational requirements

 

Requests may be submitted using the contact information below.

 

9. Third-Party Links

Our website may contain links to third-party websites. Caro Detail Group Inc. is not responsible for the privacy practices or content of those sites.

 

10. Policy Updates

We reserve the right to update this Privacy Policy at any time. Updates will be posted with a revised effective date.

 

11. Contact Information

Caro Detail Group Inc.
Email: contact@carodetail.com
Phone: 704-529-9076
Registered Address: 122 Silverspring Pl, Mooresville, North Carolina 28117.