Caro Detail Group Inc.
Effective Date: 12/27/2025

 

1. Agreement to Terms

By accessing our website, booking services, enrolling in a membership, or submitting payment, you agree to be bound by these Terms & Conditions (“Terms”).

 

If you do not agree, you may not use our services.

 

2. Services Provided

Caro Detail Group Inc. provides mobile automotive detailing and vehicle care services performed at customer-designated locations.

Service descriptions, pricing, inclusions, service frequency, availability, and service windows are subject to change without notice.

 

3. Booking, Billing & Payment Processing

All services must be booked through our approved systems.

 

Payments are processed via Stripe and UrPay (Fullsteam). Buy-now-pay-later options (ex. Afterpay, Affirm, Klarna) may be offered through Stripe or partner providers.

 

Approval, repayment terms, and eligibility decisions are controlled solely by those providers.

Where financing providers require consumer cancellation rights, those provisions supersede this refund policy only where legally applicable.

 

4. Monthly Memberships & Subscriptions

Billing

• Billed automatically on the 1st of each month

• Recurring until canceled per Terms

• Non-refundable, including unused visits

 

Service Access vs Attendance

Membership covers reserved service capacity — not guaranteed appointment usage.

Customer unavailability does not pause billing or generate credits.

 

5. Minimum Commitments

Early cancellation of promotional or commitment-based memberships may result in retroactive billing at standard pricing.

 

6. Initial Reset Services

Discounted onboarding/reset services may be repriced at full value if commitment terms are not fulfilled.

 

7. Scheduling & Service Windows

Appointments are scheduled within service windows, not exact arrival times.

 

We may adjust routing, staffing, and order to optimize operations.

 

8. Cancellations, Missed Visits & No-Shows

If vehicles are inaccessible, unsafe, or unavailable:

• Visit is forfeited

• No refund or credit issued

• Billing continues

 

Same-day cancellations may result in forfeiture of service and additional fees per Booking Policy.

 

9. Membership Pauses

Pauses are not guaranteed and require written approval. Billing may continue unless stated otherwise.

 

10. Customer Responsibilities

Customers must:

• Provide accurate booking info

• Ensure vehicle access

• Remove personal belongings

• Provide safe working conditions

 

We are not responsible for personal items left in vehicles.

Service may be refused if conditions are unsafe or unlawful.

 

11. Satisfaction Disclaimer

Detailing is cosmetic. Results vary based on vehicle condition, wear, prior damage, and neglect.

No refunds are issued for expectations inconsistent with the selected package.

 

11A. Satisfaction Guarantee & Service Acceptance

Customers are required to complete a final inspection upon service completion.

 

This walk-through is the official opportunity to review results and request touch-ups while technicians are on-site.

Once inspection is completed and service is approved, the satisfaction guarantee is fulfilled. Return visits or re-services are not included after technician departure.

 

After-Dark / Visibility Exception

If completion occurs in lighting conditions that limit proper inspection visibility, customers may notify technicians at that time.

A follow-up touch-up visit may be scheduled solely for previously completed service areas.

This exception applies only to visibility limitations — not new concerns.

Failure to participate in inspection constitutes acceptance of service.

 

12. Refund Policy

All sales are final except where required by law or third-party financing provisions.

No refunds for:

• Completed services

• Missed visits

• Membership charges

• Promotional pricing

Service acceptance is determined during final inspection.

 

13. Limitation of Liability

Liability is limited to the amount paid for the service giving rise to the claim.

No liability for indirect or consequential damages.

 

14. Indemnification

Customers agree to indemnify Caro Detail Group Inc. against claims arising from inaccurate information or unsafe conditions.

 

15. Governing Law

State of North Carolina.

 

16. Modifications

Terms may be updated at any time.

 

17. Contact

Caro Detail Group Inc.
122 Silverspring Pl, Mooresville NC
704-529-9076
contact@carodetail.com